Technical teams have identified and corrected the issue that was causing significant system latency in the eInvoicing Advanced Application. Thank you for your patience and understanding as we worked to correct this issue.
If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/
Thank you, GHX Customer Care
Posted Nov 14, 2024 - 15:28 MST
Investigating
Dear Valued eInvoicing Provider Customer,
You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.
Issue Description: GHX is aware of an issue that is currently causing the EInvoicing Advanced application to load very slowly and cause latency while navigating through that system. Technical teams are researching the issue. However, there is no estimated time to repair currently available.
Invoice transmission has not been impacted.
GHX is aware of the difficulties this is causing. Please know that we highly value your partnership and patience.
If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s
Thank you, GHX Customer Care
Posted Nov 14, 2024 - 12:53 MST
This incident affected: eInvoicing Provider - Application.