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Issue Description: GHX resources have identified a problem affecting certain emailed PDF invoice documents for eInvoicing Provider customers. Specifically, some PDF transactions that were sent via email and included multiple invoice documents were not successfully captured within the Exchange and, therefore, were not delivered for data capture. Our team has determined that the root cause of this issue was a recent software release that occurred on May 18th. This change has since been rolled back, and the affected invoice documents have been resubmitted for data capture.
We understand the challenges this may cause, and we want to assure you that we greatly value your partnership and appreciate your patience regarding this matter.
If you have any questions or require further assistance, please do not hesitate to contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online via the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).
Thank you for your understanding.
Best regards, GHX Customer Care
Posted May 20, 2026 - 07:42 MDT
This incident affected: eInvoicing Provider - Application.