ISSUE RESOLVED: GHX has confirmed that the issue affecting access to the GHX Marketplace website on Friday, August 14, has been fully resolved.
We apologize for any inconvenience this caused and thank you for your patience and partnership throughout this incident.
If you have any questions or need further assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care Team
Posted Aug 17, 2026 - 19:58 MDT
Update
Dear GHX Customer,
ISSUE UPDATE:
DNS Issues — This morning, due to an issue with the edirx.com domain, some users may still see an error when trying to access the Marketplace server. This issue has been fixed, but the change will take time to propagate to all external DNS servers.
If you continue to experience this issue, please contact GHX Customer Care right away at 1-800-YOUR-GHX (800-968-7449). They can provide an IP address via email so you can reach the Marketplace server while the DNS records finish refreshing.
We apologize for any inconvenience and thank you for your patience and partnership.
Thank you, GHX Customer Care Team
Posted Aug 14, 2026 - 21:00 MDT
Update
Dear GHX Customer,
UPDATE: We are aware that some users are still experiencing issues accessing the GHX Marketplace website and applications following the previous fix. We apologize for the continued disruption.
If you're still experiencing issues, please ask your IT or Networking team to clear the caches on any network-level equipment. We're also happy to join a call to provide assistance if that would be helpful. Please reach out to support to coordinate this.
We apologize for any inconvenience and thank you for your patience and partnership.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care Team
Posted Aug 14, 2026 - 10:45 MDT
Monitoring
Dear GHX Customer,
Fix Implemented: GHX has implemented a fix for the issue affecting access to the GHX Marketplace website, which was preventing some users from logging in to the applications.
• Marketplace Access — A fix has been deployed and is being applied. Access should be restored for most users at this time, but may take up to 30 minutes for others as the change propagates through DNS.
If you continue to experience issues after approximately 30 minutes, please clear your browser cache, restart your browser, and try again. If you continue to experience issues, please reach out to support, and they will escalate to the incident team immediately.
We apologize for any inconvenience and thank you for your patience and partnership.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
Thank you, GHX Customer Care Team
Posted Aug 14, 2026 - 08:25 MDT
Identified
Dear GHX Customer,
We have identified an issue affecting access to the GHX Marketplace website, preventing some users from logging in to the applications. The issue has been identified, and the GHX Customer Care team is diligently working to resolve the problem. We will continue to provide updates until the issue is resolved.
As always, we are here to answer your questions and address any further concerns. Please don’t hesitate to contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
GHX is committed to facilitating reliable supply chain transactions for the healthcare community. We understand the critical role we play in your business operations and sincerely apologize for any inconvenience this issue has caused you.