GHX teams have resolved the issue that impacted IBR order processing beginning on September 7, at 8:42 PM MT. Affected orders have been reprocessed, and all orders are being processed in real time. As a result of actions needed to resolve this incident, some IBR customers may notice some changes when searching for items within IBR. Additional communications will be sent to affected customers regarding the differences they may experience in IBR item search.
We understand the impact this issue may have caused and appreciate your patience and partnership while our teams worked to restore service. We recognize the importance of timely order processing and regret any inconvenience this incident may have created for your organization.
If you have additional questions or concerns about this disruption, or any other matter related to our technology, data or services, please contact the GHX Customer Care team at 1-800-YOUR-GHX (968-7449). You can also submit a service request online via the "Customer Support" tab on the GHX Community at www.ghx.com/community.
Thank you, GHX Customer Care Team
Posted Sep 08, 2026 - 13:08 MDT
This incident affects: IBR (Intelligent Business Rules).