eInvoicing Provider Application - System Latency with status Investigating.
Update - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description:

GHX is aware of an issue that is currently causing the EInvoicing Advanced application to load very slowly and cause latency while navigating through that system. Technical teams are researching the issue. However, there is no estimated time to repair currently available.

Invoice transmission has not been impacted.

GHX is aware of the difficulties this is causing. Please know that we highly value your partnership and patience.
If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s.

Thank you,
GHX Customer Care
Nov 19, 2024 - 16:01 MST
Investigating - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description:

GHX is aware of an issue that is currently causing the EInvoicing Advanced application to load very slowly and cause latency while navigating through that system. Technical teams are researching the issue. However, there is no estimated time to repair currently available.

Invoice transmission has not been impacted.

GHX is aware of the difficulties this is causing. Please know that we highly value your partnership and patience.
If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s

Thank you,
GHX Customer Care
Nov 19, 2024 - 12:40 MST

About This Site

Obtain information regarding the status of GHX products, including alert messages from GHX. To subscribe for alert notifications, contact GHX Customer Care at (800)-968-7449, #1. Let them know you'd like to sign up for Status Alerts, and provide which products you use so that you only get messages that are relevant to your needs. See the list of products available for alert messages below.

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90 days ago
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90 days ago
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Scheduled Maintenance
Message from GHX Chief Experience Officer, Chrystie Leonard Oct 31, 2024 12:30-12:31 MDT
Valued GHX Customer,

We recognize the vital role GHX plays in supporting your organization’s supply chain. In recent weeks, and out of a desire to over-communicate, we have sent increased communications when GHX has experienced slowdowns in document processing or limitations to system access. The disruptions you’ve experienced are not a reflection of the high standards we uphold as a company.

GHX is actively deploying multiple improvements to improve platform resilience, enhance the company’s database architecture, and bolster system redundancies to minimize future disruptions. As we implement these changes over the next several months, we remain committed to providing advance notice of major changes and will strive to schedule updates during off-peak hours. In the event of a disruption, we have added additional resources to help ensure potential issues are resolved with utmost expediency.

We remain committed to delivering the highest-quality experiences you deserve.

Questions & Support
If you would like a detailed review of the root cause analysis for any recent incidents or a briefing on our Platform Resilience plan, please reach out to your GHX Sales or Customer Success Manager to schedule a session.

GHX Customer Care resources are available 24x7 to support you at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).

Chrystie Leonard
Chief Customer Experience Officer
Posted on Oct 31, 2024 - 12:29 MDT
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

Unresolved incident: eInvoicing Provider Application - System Latency with status Investigating..

Nov 18, 2024
GHX System Status Message - Transaction Processing Delays
Resolved - Good afternoon,

GHX teams have fully resolved the issue causing delays to transactions through the Exchange. All transactions sent to GHX are now processing in real-time, and all impacted transactions have been recovered and processed. We apologize for any inconvenience these delays may have caused.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the “Customer Support” tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Nov 18, 11:31 MST
Update - Dear GHX customer,

GHX teams identified the issue causing delays with transactions through the Exchange, and documents received in the Exchange are now processed in real-time.

STATUS:
1. The issue causing a delay of up to 30 minutes for a small subset of transactions processed through the Exchange has been fixed.
2. Documents currently being received into the Exchange are processing in real-time.
3. Documents delayed by this issue are being processed, and the backlog of impacted documents continues to decline.

We will continue to provide regular updates until it is completely resolved.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the “Customer Support” tab on the GHX Community at https://ghx.my.site.com/s/. We will continue to send email updates until this issue has been resolved.

Thank you,
GHX Customer Care
Nov 18, 11:00 MST
Update - Dear GHX customer,

GHX teams identified the issue causing delays with transactions through the Exchange, and documents received in the Exchange are now processed in real-time.

STATUS:
1. The issue causing a delay of up to 30 minutes for a small subset of transactions processed through the Exchange has been fixed.
2. Documents currently being received into the Exchange are processing in real-time.
3. Documents delayed by this issue are being processed, and the backlog of impacted documents continues to decline.

We will continue to provide regular updates until it is completely resolved.
If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the “Customer Support” tab on the GHX Community at https://ghx.my.site.com/s/. We will continue to send email updates until this issue has been resolved.

Thank you,
GHX Customer Care
Nov 18, 10:28 MST
Investigating - Dear GHX customer,

GHX teams have identified an issue impacting the processing of a small number of documents on the Exchange.

ISSUE SUMMARY:
1. The issue is causing a delay of up to 30 minutes for a small subset of transactions (
2. This includes Orders, Order Confirmations, Advanced Ship Notifications, and Invoices.

We apologize for the disruption to your business. Teams are working to correct this issue as quickly as possible. We will continue to provide regular updates until it is completely resolved.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the “Customer Support” tab on the GHX Community at https://ghx.my.site.com/s/. We will continue to send email updates until this issue has been resolved.

Thank you,
GHX Customer Care
Nov 18, 09:25 MST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
eInvoicing Provider Application - System Latency
Resolved - Dear Valued eInvoicing Provider Customer,

Incident Resolved:

Technical teams have identified and corrected the issue that was causing significant system latency in the eInvoicing Advanced Application. Thank you for your patience and understanding as we worked to correct this issue.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/

Thank you,
GHX Customer Care
Nov 14, 15:28 MST
Investigating - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description:
GHX is aware of an issue that is currently causing the EInvoicing Advanced application to load very slowly and cause latency while navigating through that system. Technical teams are researching the issue. However, there is no estimated time to repair currently available.

Invoice transmission has not been impacted.

GHX is aware of the difficulties this is causing. Please know that we highly value your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s

Thank you,
GHX Customer Care
Nov 14, 12:53 MST
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
GHX Maintenance Notification: eInvoicing Advanced Application
Completed - The scheduled maintenance has been completed.
Nov 9, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 18:00 MST
Scheduled - Dear GHX Customer,

GHX is going to be performing a system update to the eInvoicing Application on Friday, November 8, 2024, at 6:00 PM Mountain Time.

This update window is expected to last approximately 6-10 hours, ending on Saturday, November 9, 2024, at 4:00 AM Mountain Time.

During this timeframe, users will not have access to the eInvoicing Application until the maintenance and system enhancements are complete.

Detailed release notes will be published can be found in the help section, available at the link below:
https://help.ghxuniversity.com/releasenotes/eInvoicingProviders/List.htm

Thank you.

GHX Customer Care
Nov 7, 19:08 MST
Nov 8, 2024
Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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