eInvoicing zip file delays
Update - Dear Valued eInvoicing Provider Customer,

ISSUE SUMMARY:

As a follow-up to our communication yesterday regarding the issue that affected customers' PDF invoice image zip files, although this issue has been resolved, some customers may not have received their files for specific days. Customer's who may not have received all of their expected PDF image zip files are encouraged to contact GHX support and report any gaps that they may have in their invoice zip file deliveries. GHX will continue to closely monitor this situation, and we apologize for any inconvenience this issue may have caused.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 13, 2025 - 10:50 MST
Monitoring - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

ISSUE SUMMARY:

Earlier today, GHX eInvoicing data capture users reported delays in receiving prescheduled PDF invoice image zip files. GHX technical teams responded and resolved this issue at approximately 4:14 pm MST. This issue only affected the delivery of invoice image files; EDI invoice delivery was not impacted by this incident.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 12, 2025 - 17:08 MST
GHX Application Status Message - My Exchange Slowness
Monitoring - Good Morning,

The following notification is being sent to all GHX customers:

ISSUE SUMMARY:

Starting at approximately 8:34 am MST this morning, GHX users reported slowness within the 'My Exchange' website. At this time, the 'My Exchange' slowness experienced by users has been resolved; however, GHX technical teams will continue to closely monitor GHX systems. GHX Exchange document processing was not affected by this issue.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 12, 2025 - 10:35 MST
GHX System Status Message - GHX Procure Processing Delays
Update - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX teams identified the issue causing users to receive errors when using the Add Items tab in GHX Procure. The technical team implemented a fix for this issue, and users should be able to utilize the Add Items tab in GHX Procure without issues.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Teams will continue to monitor the application, and we will provide an update early next week.


Thank you,

GHX Customer Care Team
1315 W Century Dr., Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 13:34 MDT
Monitoring - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX technical teams restarted the instances of GHX Procure, and users are reporting that some users can now utilize the Add Items tab in GHX Procure.

The team will continue to monitor this situation until we can verify that all users can access the Add Items tab in GHX Procure.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to provide email updates until this issue is resolved.


Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 09:57 MDT
Investigating - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX teams are currently troubleshooting an issue that is causing users to receive errors when trying to use the Add Items tab in GHX Procure. At this time, there is no Estimated Time to Repair (ETR).

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to provide email updates until this issue is resolved.


Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 08:58 MDT
eInvoicing Provider Advanced Application - Load Delays
Update - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

GHX is aware that clients are still experiencing slower response times than normal within the eInvoicing Provider Advanced application. Our team is actively working to resolve this issue. GHX will provide updates on the progress toward a resolution as more information becomes available.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,

GHX Customer Care
Jul 29, 2025 - 16:51 MDT
Investigating - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description: We have received reports from clients experiencing slower response times with the eInvoicing Provider Advanced application. Our team is aware of this issue and is actively working to resolve it. GHX will provide updates on the progress toward a resolution as more information becomes available.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,

GHX Customer Care
Jul 16, 2025 - 15:51 MDT

About This Site

Obtain information regarding the status of GHX products, including alert messages from GHX. To subscribe for alert notifications, contact GHX Customer Care at (800)-968-7449, #1. Let them know you'd like to sign up for Status Alerts, and provide which products you use so that you only get messages that are relevant to your needs. See the list of products available for alert messages below.

Uptime over the past 90 days. View historical uptime.
My Exchange Provider ? Operational
90 days ago
100.0 % uptime
Today
G-Fax Operational
90 days ago
100.0 % uptime
Today
Exchange Transaction Processing ? Operational
90 days ago
100.0 % uptime
Today
Procure Operational
90 days ago
100.0 % uptime
Today
Procurement Suite Operational
90 days ago
100.0 % uptime
Today
CCXpert Operational
90 days ago
100.0 % uptime
Today
IBR (Intelligent Business Rules) Operational
90 days ago
100.0 % uptime
Today
eInvoicing Supplier Operational
eInvoicing Provider - Application ? Degraded Performance
90 days ago
99.08 % uptime
Today
NuVia Operational
90 days ago
100.0 % uptime
Today
Vendormate Credentialing Operational
90 days ago
100.0 % uptime
Today
Vendormate Vendor Manager Operational
90 days ago
100.0 % uptime
Today
Vendormate Contract Manager Xpert Operational
90 days ago
100.0 % uptime
Today
Vendormate Compliance Document Manager Operational
90 days ago
100.0 % uptime
Today
MetaTrade Operational
90 days ago
100.0 % uptime
Today
My Exchange Website ? Degraded Performance
90 days ago
100.0 % uptime
Today
Registration Center Operational
90 days ago
100.0 % uptime
Today
Web Direct Operational
Health conneXion ? Operational
90 days ago
100.0 % uptime
Today
Market Intelligence Operational
90 days ago
100.0 % uptime
Today
Provider Intelligence Operational
90 days ago
100.0 % uptime
Today
CPlus 4.0 Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Infor Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
Prodigo Operational
90 days ago
100.0 % uptime
Today
Syft ? Operational
90 days ago
100.0 % uptime
Today
Prodigo Xchange Operational
90 days ago
100.0 % uptime
Today
Price Sync Operational
90 days ago
100.0 % uptime
Today
Order Trust Operational
90 days ago
100.0 % uptime
Today
Data Connect Operational
90 days ago
100.0 % uptime
Today
Supply Chain Analytics Operational
90 days ago
100.0 % uptime
Today
EU-Test-Incident ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

GHX Notification: Scheduled System Maintenance Aug 9, 2025 20:00-22:00 MDT

Dear GHX Customer,

GHX will conduct system maintenance on Saturday, August 9, 2025, between 8:00 p.m. and 10:00 p.m. MT. As part of our commitment to notifying customers of Major releases, we are providing a minimum of two weeks' notice.

During the maintenance window, the Exchange will be operational and accepting traffic, but document processing may be delayed by up to 60 minutes. All queued documents will be processed as soon as the release is completed.

This maintenance is part of a larger program in which GHX will increase the performance of our databases. We will notify you prior to each maintenance release.

As a reminder, GHX Customer Care resources are available 24/7. They can be reached at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).

Thank you,

GHX Customer Care
Posted on Jul 24, 2025 - 09:41 MDT
Nov 14, 2025

No incidents reported today.

Nov 13, 2025

Unresolved incident: eInvoicing zip file delays.

Nov 12, 2025

Unresolved incident: GHX Application Status Message - My Exchange Slowness.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

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