GHX System Status Message - Transaction Processing Delays
Monitoring - Dear GHX Customers,

Please see the Issue Summary below for additional information related to this issue.

UPDATE:

At this time, all backlogged transactions, including GFax, have been processed. If a GFax transaction hit a supplier processing rule it will potentially need supplier review.

ISSUE SUMMARY:

The root cause has not been identified, and GHX teams remain on task and are focused on resolving this issue.
We will provide an update when the issue is resolved, or at 9:00 AM Mountain Daylight Time tomorrow 7/4, depending on progress toward resolution.

If you manually submitted any delayed orders, it’s possible that duplicate orders were sent. We recommend reviewing your orders in the Exchange to ensure that there are no duplicates sent to your suppliers.

If you have any questions, need assistance, or require help with a transaction that does not appear in the Exchange as expected, please reach out to GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care Team
Jul 03, 2025 - 18:20 MDT
Identified - Dear GHX Customers,

Please see the Issue Summary below for additional information related to this issue.

UPDATE:
At this time, 5:23pm Mountain, all backlogged inbound purchase orders have been processed with the exception of GFax purchase orders. We expect GFax to be cleared within the next hour and we will send an update when complete.

ISSUE SUMMARY:
The root cause has not been identified, and GHX teams remain on task and are focused on resolving this issue.

We will provide an update when the issue is resolved, or at 9:00 AM Mountain Daylight Time tomorrow 7/4, depending on progress toward resolution.

TRANSACTION IMPACT:
Most transactions continue to process through the Exchange and are delivered in real-time; however, a subset of documents, including orders sent through GFAX continue to experience delays in processing.

If you manually submitted any delayed orders, it’s possible that duplicate orders were sent. We recommend reviewing your orders in the Exchange to ensure that there are no duplicates sent to your suppliers.

If you have any questions, need assistance, or require help with a transaction that does not appear in the Exchange as expected, please reach out to GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care Team
Jul 03, 2025 - 17:28 MDT
Investigating - Good Afternoon,

The GHX teams are actively monitoring the issue that caused delays in transactions through the Exchange. While most transactions are being processed in real time, a small number of documents may experience delays, including orders through GFAX. We sincerely apologize for any inconvenience this may have caused.

If you manually submitted any delayed orders, it's possible that duplicate orders were sent. We recommend reviewing your orders in the Exchange to ensure that there were no duplicates sent to your suppliers.

If you have any questions, need assistance, or require assistance with a transaction that does not appear in the Exchange as expected, please reach out to GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you for your understanding.

Best regards,
GHX Customer Care Team
1315 W Century Dr., Suite 100
Louisville, CO 80027
1.800.968.7449
Jul 03, 2025 - 15:43 MDT
Monitoring - Good Afternoon,

The GHX teams are actively monitoring the issue that caused delays in transactions through the Exchange. While most transactions are being processed in real time, a small number of documents may experience delays of up to 15 minutes. We sincerely apologize for any inconvenience this may have caused.

If you manually submitted any delayed orders, it's possible that duplicate orders were sent. We recommend reviewing your orders in the Exchange to ensure that there were no duplicates sent to your suppliers.

If you have any questions, need assistance, or require assistance with a transaction does not appear in the Exchange as expected, please reach out to GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you for your understanding.

Best regards,

GHX Customer Care Team
1315 W Century Dr., Suite 100
Louisville, CO 80027
1.800.968.7449
Jul 03, 2025 - 14:51 MDT
Update - Good Afternoon,

ISSUE SUMMARY:

GHX teams are continuing to troubleshoot an issue that is causing a delay in processing a subset of transactions through the Exchange, including a small portion of orders through GFax. The majority of transactions are being processed through the Exchange in real time; however, a small number of documents are still delayed by this issue.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to send email updates until this issue has been resolved.

Thank you,
GHX Customer Care Team
1315 W Century Dr.
Suite 100 Louisville, CO 80027
1.800.968.7449
Jul 03, 2025 - 13:33 MDT
Update - Good Afternoon,

ISSUE SUMMARY:

GHX teams are continuing to troubleshoot an issue that is causing a delay in processing a subset of transactions through the Exchange. The majority of transactions are being processed through the Exchange in real time; however, a small number of documents are still delayed by this issue.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to send email updates until this issue has been resolved.

Thank you,
GHX Customer Care Team
1315 W Century Dr.
Suite 100 Louisville, CO 80027
1.800.968.7449
Jul 03, 2025 - 13:02 MDT
Identified - Good Afternoon,

ISSUE SUMMARY:

GHX teams are continuing to troubleshoot an issue that is causing a delay in processing a subset of transactions through the Exchange. The majority of transactions are being processed through the Exchange in real time; however, a small number of documents are still delayed by this issue.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to send email updates until this issue has been resolved.

Thank you,
GHX Customer Care Team
1315 W Century Dr.
Suite 100 Louisville, CO 80027
1.800.968.7449
Jul 03, 2025 - 12:31 MDT
Update - Good Afternoon,

ISSUE SUMMARY:

GHX teams are continuing to troubleshoot an issue that is causing a delay in processing a subset of transactions through the Exchange. The majority of transactions are processing through the Exchange in real time, however a small number of documents are still delayed by this issue.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
We will continue to send email updates until this issue has been resolved.

Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Jul 03, 2025 - 11:49 MDT
Update - Good Afternoon,

ISSUE SUMMARY:

GHX teams are continuing to troubleshoot an issue that is causing a delay in processing a subset of transactions through the Exchange. The majority of impacted transactions have cleared, and the remaining queues continue to decrease quickly, however a small subset of documents are still being impacted by this issue.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
We will continue to send email updates until this issue has been resolved.

Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Jul 03, 2025 - 11:04 MDT
Investigating - Good Afternoon,

ISSUE SUMMARY:

GHX teams are continuing to troubleshoot an issue that is causing a delay in processing a subset of transactions through the Exchange. The majority of impacted transactions have cleared, and the remaining queues continue to decrease quickly.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to send email updates until this issue has been resolved.

Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Jul 03, 2025 - 10:35 MDT
Identified - Good Afternoon,

ISSUE SUMMARY:

GHX teams are currently troubleshooting an issue that is causing a delay to a subset of transactions processing through the Exchange. This potentially includes Orders, Order Confirmations, Advanced Ship Notifications and Invoices.

GHX resources are currently troubleshooting this issue.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to send email updates until this issue has been resolved.

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Jul 03, 2025 - 09:59 MDT
GHX System Status Message - GHX Procure Processing Delays
Update - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX teams identified the issue causing users to receive errors when using the Add Items tab in GHX Procure. The technical team implemented a fix for this issue, and users should be able to utilize the Add Items tab in GHX Procure without issues.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Teams will continue to monitor the application, and we will provide an update early next week.


Thank you,

GHX Customer Care Team
1315 W Century Dr., Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 13:34 MDT
Monitoring - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX technical teams restarted the instances of GHX Procure, and users are reporting that some users can now utilize the Add Items tab in GHX Procure.

The team will continue to monitor this situation until we can verify that all users can access the Add Items tab in GHX Procure.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to provide email updates until this issue is resolved.


Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 09:57 MDT
Investigating - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX teams are currently troubleshooting an issue that is causing users to receive errors when trying to use the Add Items tab in GHX Procure. At this time, there is no Estimated Time to Repair (ETR).

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to provide email updates until this issue is resolved.


Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 08:58 MDT

About This Site

Obtain information regarding the status of GHX products, including alert messages from GHX. To subscribe for alert notifications, contact GHX Customer Care at (800)-968-7449, #1. Let them know you'd like to sign up for Status Alerts, and provide which products you use so that you only get messages that are relevant to your needs. See the list of products available for alert messages below.

Uptime over the past 90 days. View historical uptime.
My Exchange Provider ? Operational
90 days ago
100.0 % uptime
Today
G-Fax Operational
90 days ago
100.0 % uptime
Today
Exchange Transaction Processing ? Operational
90 days ago
100.0 % uptime
Today
Procure Operational
90 days ago
100.0 % uptime
Today
Procurement Suite Operational
90 days ago
100.0 % uptime
Today
CCXpert Operational
90 days ago
100.0 % uptime
Today
IBR (Intelligent Business Rules) Operational
90 days ago
100.0 % uptime
Today
eInvoicing Supplier Operational
eInvoicing Provider - Application ? Operational
90 days ago
100.0 % uptime
Today
NuVia Operational
90 days ago
100.0 % uptime
Today
Vendormate Credentialing Operational
90 days ago
100.0 % uptime
Today
Vendormate Vendor Manager Operational
90 days ago
100.0 % uptime
Today
Vendormate Contract Manager Xpert Operational
90 days ago
100.0 % uptime
Today
Vendormate Compliance Document Manager Operational
90 days ago
100.0 % uptime
Today
MetaTrade Operational
90 days ago
100.0 % uptime
Today
My Exchange Website ? Operational
90 days ago
100.0 % uptime
Today
Registration Center Operational
90 days ago
100.0 % uptime
Today
Web Direct Operational
Health conneXion ? Operational
90 days ago
100.0 % uptime
Today
Market Intelligence Operational
90 days ago
100.0 % uptime
Today
Provider Intelligence Operational
90 days ago
100.0 % uptime
Today
CPlus 4.0 Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Infor Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
Prodigo Operational
90 days ago
100.0 % uptime
Today
Syft ? Operational
90 days ago
100.0 % uptime
Today
Prodigo Xchange Operational
90 days ago
100.0 % uptime
Today
Price Sync Operational
90 days ago
100.0 % uptime
Today
Order Trust Operational
90 days ago
100.0 % uptime
Today
Data Connect Operational
90 days ago
100.0 % uptime
Today
Supply Chain Analytics Operational
90 days ago
100.0 % uptime
Today
EU Exchange Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 3, 2025

Unresolved incident: GHX System Status Message - Transaction Processing Delays.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025
My Exchange - Document Status visibility delay and CCXpert Contract Upload Delay
Resolved - Good Afternoon,

GHX teams have fully resolved the issue that caused delays in document status visibility updates in My Exchange and Intelligent Business Rules as well as delays in CCXpert contract loading functionality. All transactions sent to GHX are now visible in real time. We apologize for any inconvenience these delays may have caused.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
Support@GHX.com
1.800.968.7449
Jun 23, 15:46 MDT
Monitoring - Good Afternoon,

ISSUE SUMMARY:
GHX teams have addressed an issue that has caused a delay of up to 232 minutes in Document Status visibility updates. Teams
will continue to monitor document visibility delay to ensure that real-time Visibility is achieved.

GHX applications also impacted by document Status update delays, include:
-My Exchange: The delay in transaction visibility is approximately 178 minutes.
- CCXpert: Delay in Contracts loading to the CCXpert Portal.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the “Customer Support” tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Jun 23, 13:48 MDT
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

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