GHX System Status Message - GHX Procure Processing Delays
Update - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX teams identified the issue causing users to receive errors when using the Add Items tab in GHX Procure. The technical team implemented a fix for this issue, and users should be able to utilize the Add Items tab in GHX Procure without issues.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Teams will continue to monitor the application, and we will provide an update early next week.


Thank you,

GHX Customer Care Team
1315 W Century Dr., Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 13:34 MDT
Monitoring - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX technical teams restarted the instances of GHX Procure, and users are reporting that some users can now utilize the Add Items tab in GHX Procure.

The team will continue to monitor this situation until we can verify that all users can access the Add Items tab in GHX Procure.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to provide email updates until this issue is resolved.


Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 09:57 MDT
Investigating - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX teams are currently troubleshooting an issue that is causing users to receive errors when trying to use the Add Items tab in GHX Procure. At this time, there is no Estimated Time to Repair (ETR).

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to provide email updates until this issue is resolved.


Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 08:58 MDT
eInvoicing Provider Advanced Application - Load Delays
Update - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

GHX is aware that clients are still experiencing slower response times than normal within the eInvoicing Provider Advanced application. Our team is actively working to resolve this issue. GHX will provide updates on the progress toward a resolution as more information becomes available.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,

GHX Customer Care
Jul 29, 2025 - 16:51 MDT
Investigating - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description: We have received reports from clients experiencing slower response times with the eInvoicing Provider Advanced application. Our team is aware of this issue and is actively working to resolve it. GHX will provide updates on the progress toward a resolution as more information becomes available.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,

GHX Customer Care
Jul 16, 2025 - 15:51 MDT

About This Site

Obtain information regarding the status of GHX products, including alert messages from GHX. To subscribe for alert notifications, contact GHX Customer Care at (800)-968-7449, #1. Let them know you'd like to sign up for Status Alerts, and provide which products you use so that you only get messages that are relevant to your needs. See the list of products available for alert messages below.

Uptime over the past 90 days. View historical uptime.
My Exchange Provider ? Operational
90 days ago
99.99 % uptime
Today
G-Fax Operational
90 days ago
100.0 % uptime
Today
Exchange Transaction Processing ? Operational
90 days ago
99.99 % uptime
Today
Procure Operational
90 days ago
99.99 % uptime
Today
Procurement Suite Operational
90 days ago
99.99 % uptime
Today
CCXpert Operational
90 days ago
99.99 % uptime
Today
IBR (Intelligent Business Rules) Operational
90 days ago
99.99 % uptime
Today
eInvoicing Supplier Operational
eInvoicing Provider - Application ? Operational
90 days ago
99.04 % uptime
Today
NuVia Operational
90 days ago
99.99 % uptime
Today
Vendormate Credentialing Operational
90 days ago
100.0 % uptime
Today
Vendormate Vendor Manager Operational
90 days ago
100.0 % uptime
Today
Vendormate Contract Manager Xpert Operational
90 days ago
100.0 % uptime
Today
Vendormate Compliance Document Manager Operational
90 days ago
100.0 % uptime
Today
MetaTrade Operational
90 days ago
100.0 % uptime
Today
My Exchange Website ? Operational
90 days ago
100.0 % uptime
Today
Registration Center Operational
90 days ago
100.0 % uptime
Today
Web Direct Operational
Health conneXion ? Operational
90 days ago
100.0 % uptime
Today
Market Intelligence Operational
90 days ago
100.0 % uptime
Today
Provider Intelligence Operational
90 days ago
100.0 % uptime
Today
CPlus 4.0 Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Infor Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
Prodigo Operational
90 days ago
100.0 % uptime
Today
Syft ? Operational
90 days ago
100.0 % uptime
Today
Prodigo Xchange Operational
90 days ago
100.0 % uptime
Today
Price Sync Operational
90 days ago
100.0 % uptime
Today
Order Trust Operational
90 days ago
100.0 % uptime
Today
Data Connect Operational
90 days ago
100.0 % uptime
Today
Supply Chain Analytics Operational
90 days ago
100.0 % uptime
Today
EU-Test-Incident ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

GHX Notification: Scheduled System Maintenance Aug 9, 2025 20:00-22:00 MDT

Dear GHX Customer,

GHX will conduct system maintenance on Saturday, August 9, 2025, between 8:00 p.m. and 10:00 p.m. MT. As part of our commitment to notifying customers of Major releases, we are providing a minimum of two weeks' notice.

During the maintenance window, the Exchange will be operational and accepting traffic, but document processing may be delayed by up to 60 minutes. All queued documents will be processed as soon as the release is completed.

This maintenance is part of a larger program in which GHX will increase the performance of our databases. We will notify you prior to each maintenance release.

As a reminder, GHX Customer Care resources are available 24/7. They can be reached at support@ghx.com or by calling 1-800-Your-GHX (1-800-968-7449).

Thank you,

GHX Customer Care
Posted on Jul 24, 2025 - 09:41 MDT
Oct 24, 2025

No incidents reported today.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
AWS Incident – Monitoring for Potential Impact to GHX Services
Resolved - Good Afternoon,

As of 4:53 p.m. MDT last evening, AWS resources have confirmed that all services have been fully restored. The GHX team has continued to monitor the status of the Exchange throughout last night and this morning to ensure that our applications remain healthy.
Transactions through the Exchange continue processing in real time, and all GHX applications affected by the AWS incident are operational and available to users.

Our support team worked diligently overnight to ensure that any transactions impacted by the AWS incident were successfully resent or notifications delivered to the appropriate trading partner. If your organization did not receive an expected document or documents, please contact our support team to resolve the issue.

If you have any questions or need assistance, please reach out to GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or submit a service request online through the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,

GHX Customer Care Team
1315 W Century Dr., Suite 100
Louisville, CO 80027
Support@GHX.com
1-800-968-7449
Oct 21, 12:17 MDT
Update - Good evening,

The GHX team is actively monitoring the ongoing AWS incident. We have successfully resent all documents that were impacted or delayed due to this incident. The Exchange is now processing documents in real time, and our team will continue to oversee the situation until AWS confirms that the issue has been fully resolved.

We would like to inform you that all GHX applications affected by the AWS incident are operational and available for users.

If you have any questions or need assistance, please reach out to GHX Customer Care at 1-800-YOUR-GHX (1-800-968-7449), or submit a service request online by visiting the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will keep you updated via email until this issue is resolved.

Thank you for your understanding.

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Oct 20, 16:57 MDT
Update - The GHX team continues to monitor the ongoing AWS incident actively.

Customers experienced delays with transactions in their internal systems reaching the GHX Exchange due to the AWS incident. GHX resources are currently reporting that previously queued messages are now processing into the GHX Exchange. Documents impacted by this issue were delayed for about 2 hours and GHX’s Exchange is currently working through the backlog of delayed transactions.

Documents processing through GFax are also delayed due to the AWS incident.

You may experience intermittent issues including (general slowness, problems with data loading, contract update delays) with the following applications: SCA, CCX, Data Connect, Nuvia, Provider Intelligence, Vendormate and Procure. We continue to investigate any potential effects on other document processing and related applications.

Additional updates will be provided as more information becomes available or once the issue is fully resolved.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to send email updates until this issue has been resolved.

Thank you,
GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Oct 20, 14:28 MDT
Update - We are continuing to monitor for any further issues.
Oct 20, 12:19 MDT
Update - Good Afternoon,

ISSUE SUMMARY:

The GHX team continues to actively monitor the ongoing AWS incident. Core Exchange transaction processing and delivery are functioning normally with no backlog or delays, including Gfax orders.

You may experience intermittent issues including (general slowness, issues with data loading, contract update delays) with the following applications: SCA, CCX, Data Connect, Nuvia, Provider Intelligence, and Procure. We continue to investigate any potential effects on other document processing and related applications. Additional updates will be provided as more information becomes available or once the issue is fully resolved.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
We will continue to send email updates until this issue has been resolved.

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Oct 20, 12:11 MDT
Monitoring - Good Morning,

ISSUE SUMMARY:

The GHX team is aware of and actively monitoring the ongoing AWS incident. As of 07:00 EST, core document processing is functioning normally. Our teams have completed resending a small number of documents that errored earlier this morning and continue to monitor for any further impact. We are also investigating any potential effects on other document processing and related applications. Additional updates will be provided as more information becomes available or once the issue is fully resolved.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.
We will continue to send email updates until this issue has been resolved.

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Oct 20, 09:02 MDT
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

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