Exchange visibility and login errors
Update - STATUS UPDATE:

At 8:25 AM Mountain Time on December 2nd, the GHX team identified an intermittent issue affecting customer document visibility and the availability of some GHX applications. As mentioned in our previous communications, GHX continues to monitor this situation and is providing the following status update to our customers:

- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real-time.
- Document status updates within My Exchange and IBR transactions are displayed in real-time.
- GHX customer applications are fully available to our customers.
- Access to applications using GHX Single Sign-On is real-time.

Additional updates will be provided as needed.

If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).

Thank you,
GHX Customer Care
Dec 02, 2025 - 17:00 MST
Update - STATUS UPDATE:

As of 8:25 AM Mountain Time on December 2nd, the GHX team identified an intermittent issue affecting customer document visibility and the availability of some GHX applications.

- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real time.
- Document status updates within My Exchange and IBR transactions are now displayed in real-time.
- GHX customer applications are fully available and working as expected.
- Access to applications using GHX Single Sign-On is now real-time.

Our team will continue to monitor this situation and provide additional updates as needed.

If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).

Thank you,
GHX Customer Care
Dec 02, 2025 - 09:59 MST
Update - STATUS UPDATE:

As of 8:25 AM Mountain Time on December 2nd, the GHX team identified an intermittent issue affecting customer document visibility and the availability of some GHX applications.

- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real time.
- Document status updates within My Exchange and IBR transactions may be delayed up to 32 minutes.
- Some customers have reported receiving intermittent 504 errors while accessing some GHX applications.
- Access to applications using GHX Single Sign-On may be affected.

Our team will continue to monitor this situation and provide additional updates as needed.

If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).

Thank you,
GHX Customer Care
Dec 02, 2025 - 09:00 MST
Monitoring - STATUS UPDATE:

As of 1:45 PM Mountain Time on December 1st, the GHX team identified an issue affecting document visibility in the My Exchange application.

- Visibility for IBR transactions and parked orders was restored by 4:45 PM Mountain Time.
- Document status updates within My Exchange are now displayed in real time.
- Transaction processing and delivery in the Exchange remain unaffected; all transactions are progressing in real time.
- Access to applications using GHX Single Sign-On has also been restored.

Our team will continue to monitor this situation throughout the evening.

If you have any questions or require further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449) or submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).

Thank you,
GHX Customer Care
Dec 01, 2025 - 16:47 MST
Identified - STATUS UPDATE:

At 1:45 p.m. Mountain Time on December 1st, the GHX team identified an issue affecting document visibility on the My Exchange application.

- Some users may experience limited visibility for IBR transactions and parked orders
- Document status update postings in My Exchange may be delayed up to 90 minutes
- Transaction processing and delivery in the Exchange is not impacted; all transactions are moving in real time

Our team is actively working to resolve this issue as quickly as possible, and we will provide updates until it is fully resolved. Please note that access to applications using GHX Single Sign-On is also affected, and users may encounter errors when trying to access these applications.

If you have any questions or need further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449), or submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Dec 01, 2025 - 15:45 MST
Update - We are continuing to investigate this issue.
Dec 01, 2025 - 15:08 MST
Investigating - Good afternoon,

At 1:45 p.m. Mountain Time on December 1st, GHX teams identified an issue affecting document visibility on the Exchange. As a result, there may be limited visibility for IBR transactions, and some users may not be able to see parked orders.

Our team is actively working to resolve this issue as quickly as possible, and we will provide ongoing updates until it is fully resolved. Please note that access to applications using GHX Single Sign-On is also impacted, and users may encounter errors when trying to access these applications.

If you have any questions or need further assistance, please contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449), or submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you for your understanding.
Best regards,
GHX Support
Dec 01, 2025 - 14:57 MST
eInvoicing zip file delays
Update - Dear Valued eInvoicing Provider Customer,

ISSUE SUMMARY:

As a follow-up to our communication yesterday regarding the issue that affected customers' PDF invoice image zip files, although this issue has been resolved, some customers may not have received their files for specific days. Customer's who may not have received all of their expected PDF image zip files are encouraged to contact GHX support and report any gaps that they may have in their invoice zip file deliveries. GHX will continue to closely monitor this situation, and we apologize for any inconvenience this issue may have caused.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 13, 2025 - 10:50 MST
Monitoring - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

ISSUE SUMMARY:

Earlier today, GHX eInvoicing data capture users reported delays in receiving prescheduled PDF invoice image zip files. GHX technical teams responded and resolved this issue at approximately 4:14 pm MST. This issue only affected the delivery of invoice image files; EDI invoice delivery was not impacted by this incident.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 12, 2025 - 17:08 MST
GHX Application Status Message - My Exchange Slowness
Monitoring - Good Morning,

The following notification is being sent to all GHX customers:

ISSUE SUMMARY:

Starting at approximately 8:34 am MST this morning, GHX users reported slowness within the 'My Exchange' website. At this time, the 'My Exchange' slowness experienced by users has been resolved; however, GHX technical teams will continue to closely monitor GHX systems. GHX Exchange document processing was not affected by this issue.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Nov 12, 2025 - 10:35 MST
GHX System Status Message - GHX Procure Processing Delays
Update - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX teams identified the issue causing users to receive errors when using the Add Items tab in GHX Procure. The technical team implemented a fix for this issue, and users should be able to utilize the Add Items tab in GHX Procure without issues.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

Teams will continue to monitor the application, and we will provide an update early next week.


Thank you,

GHX Customer Care Team
1315 W Century Dr., Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 13:34 MDT
Monitoring - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX technical teams restarted the instances of GHX Procure, and users are reporting that some users can now utilize the Add Items tab in GHX Procure.

The team will continue to monitor this situation until we can verify that all users can access the Add Items tab in GHX Procure.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to provide email updates until this issue is resolved.


Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 09:57 MDT
Investigating - Good Afternoon,

The following update is being sent to all GHX Procure customers:

ISSUE SUMMARY:

GHX teams are currently troubleshooting an issue that is causing users to receive errors when trying to use the Add Items tab in GHX Procure. At this time, there is no Estimated Time to Repair (ETR).

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449) or submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/.

We will continue to provide email updates until this issue is resolved.


Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Apr 11, 2025 - 08:58 MDT
eInvoicing Provider Advanced Application - Load Delays
Update - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

GHX is aware that clients are still experiencing slower response times than normal within the eInvoicing Provider Advanced application. Our team is actively working to resolve this issue. GHX will provide updates on the progress toward a resolution as more information becomes available.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,

GHX Customer Care
Jul 29, 2025 - 16:51 MDT
Investigating - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description: We have received reports from clients experiencing slower response times with the eInvoicing Provider Advanced application. Our team is aware of this issue and is actively working to resolve it. GHX will provide updates on the progress toward a resolution as more information becomes available.

GHX is aware of the difficulties this is causing. Please know that we value highly your partnership and patience.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,

GHX Customer Care
Jul 16, 2025 - 15:51 MDT

About This Site

Obtain information regarding the status of GHX products, including alert messages from GHX. To subscribe for alert notifications, contact GHX Customer Care at (800)-968-7449, #1. Let them know you'd like to sign up for Status Alerts, and provide which products you use so that you only get messages that are relevant to your needs. See the list of products available for alert messages below.

Uptime over the past 90 days. View historical uptime.
My Exchange Provider Operational
90 days ago
100.0 % uptime
Today
G-Fax Operational
90 days ago
100.0 % uptime
Today
Exchange Transaction Processing Operational
90 days ago
100.0 % uptime
Today
Procure Operational
90 days ago
99.97 % uptime
Today
Procurement Suite Operational
90 days ago
100.0 % uptime
Today
CCXpert Operational
90 days ago
100.0 % uptime
Today
IBR (Intelligent Business Rules) Operational
90 days ago
100.0 % uptime
Today
eInvoicing Supplier Operational
eInvoicing Provider - Application Operational
90 days ago
99.09 % uptime
Today
NuVia Operational
90 days ago
100.0 % uptime
Today
Vendormate Credentialing Operational
90 days ago
100.0 % uptime
Today
Vendormate Vendor Manager Operational
90 days ago
100.0 % uptime
Today
Vendormate Contract Manager Xpert Operational
90 days ago
100.0 % uptime
Today
Vendormate Compliance Document Manager Operational
90 days ago
100.0 % uptime
Today
MetaTrade Operational
90 days ago
100.0 % uptime
Today
My Exchange Website Operational
90 days ago
100.0 % uptime
Today
Registration Center Operational
90 days ago
100.0 % uptime
Today
Web Direct Operational
Health conneXion Operational
90 days ago
100.0 % uptime
Today
Market Intelligence Operational
90 days ago
100.0 % uptime
Today
Provider Intelligence Operational
90 days ago
100.0 % uptime
Today
CPlus 4.0 Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Infor Operational
90 days ago
100.0 % uptime
Today
Workday Operational
90 days ago
100.0 % uptime
Today
Prodigo Operational
90 days ago
100.0 % uptime
Today
Syft Operational
90 days ago
100.0 % uptime
Today
Prodigo Xchange Operational
90 days ago
100.0 % uptime
Today
Price Sync Operational
90 days ago
100.0 % uptime
Today
Order Trust Operational
90 days ago
100.0 % uptime
Today
Data Connect Operational
90 days ago
100.0 % uptime
Today
Supply Chain Analytics Operational
90 days ago
100.0 % uptime
Today
EU-Test-Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 8, 2025

No incidents reported today.

Dec 7, 2025

No incidents reported.

Dec 6, 2025
GHX NOTIFICATION: Exchange Processing Delays
Resolved - Good Morning,

GHX teams have fully resolved the issue that impacted a small subset of transactions delivered to the Exchange. All transactions sent to GHX are processing in real time. As transactions delivered to GHX between 6:40 pm MST and 11:03 pm MST on December 5 may have been affected by this issue, we recommend that customers review their GHX-posted transactions in My Exchange to ensure GHX successfully received them. We apologize for any inconvenience these delays may have caused.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
Support@GHX.com
1.800.968.7449
Dec 6, 10:00 MST
Monitoring - Hello GHX Customer,

ISSUE SUMMARY:

GHX teams are continuing to investigate an issue that impacted a small subset of transactions delivered to the Exchange starting at 6:40 PM MST this evening. Currently, all transactions sent to the Exchange are processing in real time.

GHX will continue to monitor the situation and will provide additional updates as soon as they become available.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the “Customer Support” tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Dec 5, 23:45 MST
Investigating - Hello GHX Customer,

ISSUE SUMMARY:

GHX teams are currently troubleshooting an issue that is impacting a small subset of transactions delivered to the Exchange starting at 6:40 PM MST this evening. We will provide additional updates as soon as they become available.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the “Customer Support” tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,

GHX Customer Care Team
1315 W Century Dr. Suite 100
Louisville, CO 80027
1.800.968.7449
Dec 5, 22:24 MST
Dec 5, 2025
Dec 4, 2025

No incidents reported.

Dec 3, 2025
GHX NOTIFICATION: Auto release functionality in the eInvoicing Advanced application is currently delayed
Resolved - Dear Valued eInvoicing Advanced Provider Customer,

You are receiving this email because you are an Administrator for your account, or you have requested be included on incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description: Last night, the auto-release feature in the eInvoicing Advanced application started experiencing delays.

This issue has been resolved. Auto-release functionality in the eInvoicing Advanced application will continue to release invoices on schedule three times a day.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Dec 3, 16:20 MST
Investigating - Dear Valued eInvoicing Provider Customer,

We are contacting you because you are listed as an Administrator for your account or have requested updates regarding incidents. Please ensure that the relevant users in your organization are informed about the following information.

Issue Description: Last night, the auto-release feature in the eInvoicing Advanced application started experiencing delays.

While our team works to resolve this issue, users facing delays can manually release invoices within the eInvoicing Advanced application.

GHX understands the difficulties this situation is causing and appreciates your partnership and patience during this time.

If you have any questions or need further assistance, please do not hesitate to contact GHX Customer Service at 1-800-YOUR-GHX (1-800-968-7449). Alternatively, you can submit a service request online through the GHX Support tab on the GHX Community at [https://ghx.my.site.com/s/](https://ghx.my.site.com/s/).

Thank you for your understanding.

Best regards,
GHX Customer Care
Dec 3, 11:05 MST
GHX NOTIFICATION: eInvoicing Provider, Invoice Smoothing Delay
Resolved - Dear Valued eInvoicing Provider Customer,

STATUS UPDATE:

GHX teams have fully resolved the issue that delayed the processing of some Purchase Order History (POH) transactions. All POH transactions sent to GHX are now being processed in real time. We apologize for any inconvenience these delays may have caused.

If you have any questions or need assistance, please contact GHX Customer Care at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the "Customer Support" tab on the GHX Community at https://ghx.my.site.com/s/ .

Thank you,
GHX Customer Care
Dec 3, 08:01 MST
Investigating - Dear Valued eInvoicing Provider Customer,

You are receiving this email because you are an Administrator for your account or have requested to be included in incident communications. Please ensure the necessary users in your organization are informed of the information below.

Issue Description:

* GHX teams have identified an issue that is causing a delay in processing Purchase Order History (POH) files.
* The backlog in POH file processing is approximately 27 hours
* Invoice Smoothing may be delayed
* Advanced Application PO Matching & Exception Handling may be delayed

We continue to monitor the system's progress on the backlog, and will advise when PO history processing is caught up.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Dec 2, 11:04 MST
Dec 2, 2025

Unresolved incident: Exchange visibility and login errors.

Dec 1, 2025
Delays in Transactions Visibility in My Exchange application
Resolved - Dear GHX Customer,

RESOLVED: GHX teams have resolved the issue affecting document status updates, visibility, and processing delays in My Exchange.

*Transaction processing and delivery through the Exchange are real-time.
*Visibility to document status updates appearing on My Exchange is real-time.
*Visibility to IBR Parked POs is real-time.
*Customers should be able to access My Exchange, and other applications utilizing GHX's Single Sign On portal with no issues or delays.

GHX technical teams will continue to closely monitor the GHX systems. Please be assured that we highly value your partnership and appreciate your patience. GHX sincerely apologizes for any inconvenience that this issue may have caused.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Dec 1, 12:47 MST
Update - Dear GHX Customer,

UPDATE: GHX teams are making progress and expect the issues affecting document status updates, visibility, and processing delays in My Exchange to be resolved soon.

GHX technical teams will continue to closely monitor the GHX systems. Please be assured that we highly value your partnership and appreciate your patience. GHX sincerely apologizes for any inconvenience that this issue may have caused.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Dec 1, 12:07 MST
Update - Dear GHX Customer,

UPDATE: GHX teams have identified the issue affecting document status updates and visibility in My Exchange and are working to restore real-time performance.

*Transaction processing and delivery through the Exchange have been experiencing intermittent delays up to 40 minutes but are processing real-time at the moment.
*Visibility to document status updates may take up to 140 minutes to appear on My Exchange
*Visibility to IBR Parked POs may be delayed.
*Customers may also experience intermittent slowness or login errors (404,504) in My Exchange, and other applications utilizing GHX's Single Sign On portal.

GHX technical teams will continue to closely monitor the GHX systems. Please be assured that we highly value your partnership and appreciate your patience. GHX sincerely apologizes for any inconvenience that this issue may have caused.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Dec 1, 11:42 MST
Update - Dear GHX Customer,

UPDATE: GHX teams have identified the issue affecting document status updates and visibility in My Exchange and are working to restore real-time performance.

*Transaction processing and delivery through the Exchange experienced a brief delay between 10:10 and 10:30 AM MST, but is real-time now.
*Visibility to document status updates may take up to 140 minutes to appear on My Exchange
*Visibility to IBR Parked POs may be delayed.
*Customers may also experience intermittent slowness or login errors (404,504) in My Exchange

GHX technical teams will continue to closely monitor the GHX systems. Please be assured that we highly value your partnership and appreciate your patience. GHX sincerely apologizes for any inconvenience that this issue may have caused.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Dec 1, 11:08 MST
Update - Dear GHX Customer,

UPDATE: GHX teams have identified the issue affecting document status updates and visibility in My Exchange and are working to restore real-time performance.

*Transaction processing and delivery through the Exchange is real-time with no delay
*Visibility to document status updates may take up to 90 minutes to appear on My Exchange
*Visibility to IBR Parked POs may be delayed.
*Customers may also experience intermittent slowness or login errors (504) in My Exchange

GHX technical teams will continue to closely monitor the GHX systems. Please be assured that we highly value your partnership and appreciate your patience. GHX sincerely apologizes for any inconvenience that this issue may have caused.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Dec 1, 10:25 MST
Identified - Dear GHX Customer

UPDATE: GHX teams have identified the issue impacting transaction status updates and visibility on the My Exchange application and are working to restore real-time performance.

*Transaction status updates may take up to 30 minutes to appear on My Exchange
*Visibility to IBR transactions may be delayed
*Customers may also experience intermittent slowness or login errors in My Exchange
*Transaction processing and delivery through the Exchange is real-time with no delay

GHX technical teams will continue to closely monitor the GHX systems. Please be assured that we highly value your partnership and appreciate your patience. GHX sincerely apologizes for any inconvenience that this issue may have caused.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Dec 1, 09:28 MST
Investigating - Dear GHX Customer,

GHX teams identified an issue on 12/1, impacting transaction status updates, and visibility on the Exchange. Transaction status updates may be delayed in posting to My Exchange by up to 15 minutes. Visibility to IBR transactions is impacted; users may not see parked orders.

Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates until the issue is fully resolved.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Best regards,
GHX Support
Dec 1, 07:25 MST
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
GHX Notification: The Exchange Visibility, Transaction Processing and Status updates
Resolved - The issue impacting transaction processing, status updates, and visibility on Exchange has been resolved as of 9:40 PM MT on November 27.
Nov 28, 10:15 MST
Monitoring - Dear GHX Customer,

The issue impacting transaction processing, status updates, and visibility on Exchange has been resolved at 9:40 PM MT on 11/27.

* Issue start time: 6:17 PM MT on 11/27
* My Exchange transaction status updates are posting in real-time
* Visibility to IBR transactions has been resolved
* Transaction processing through the Exchange is functioning in real-time with no backlog

GHX technical teams will continue to closely monitor the GHX systems. Please be assured that we highly value your partnership and appreciate your patience. GHX sincerely apologizes for any inconvenience that this issue may have caused.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Thank you,
GHX Customer Care
Nov 27, 22:23 MST
Investigating - Dear GHX Customer,

GHX teams have identified an issue impacting transaction processing, status updates, and visibility on the Exchange.

* Issue identified at 6:17 PM MT on 11/27
* Transaction status updates are delayed in posting to My Exchange up to 15 minutes
* Visibility to IBR transactions is impacted; users may not see parked orders
* Transaction processing through the Exchange is delayed up to 15 minutes

Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates until the issue is fully resolved.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Best regards,
GHX Support
Nov 27, 20:37 MST
Nov 27, 2025
Nov 26, 2025
GHX Notification: The Exchange Visibility and Transaction Status updates
Resolved - Dear GHX Customer,

The issue impacting transaction status updates and visibility on the Exchange has been resolved.

ISSUE UPDATE:

* Issue start time: 6:15 AM Mountain Time
* My Exchange transaction status updates are now real-time
* Intelligent Business Rules (IBR) transactions are visible and able to be released

We apologize for any inconvenience this issue may have caused you and your team.

Thank you,
GHX Customer Care
Nov 26, 07:57 MST
Update - We are continuing to investigate this issue.
Nov 26, 07:55 MST
Investigating - Dear GHX Customer,

GHX teams have identified an issue affecting transaction status updates and visibility on the Exchange.

ISSUE SUMMARY:

* Issue start time: 6:15 AM Mountain Time
* Transaction status updates delayed in posting to My Exchange, up to 15 minutes behind
* Visibility to IBR transactions is impacted, users may not see parked orders

Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates every 30 minutes until the issue is fully resolved.

If you have any questions or require additional support, please contact GHX Customer Service at 1-800-YOUR-GHX (800-968-7449), or you can submit a service request online via the GHX Support tab on the GHX Community at https://ghx.my.site.com/s/.

Best regards,
GHX Support
Nov 26, 07:26 MST
Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

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